Shipping Policy

Domestic Shipping Policy

ORDER Processing Time

All online orders are processed within 1-3 business days. Orders are not shipped during weekends or Public Holidays.

If we are experiencing a high volume of orders, your delivery may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you personally via email or telephone.

 

Shipping Rates & Delivery TIME

Enjoy free delivery across East and West Malaysia when you checkout your purchase at our Holiday Tours & Travel web store.

Delivery area: West Malaysia
Estimated delivery time: 5-8 working days
Shipment cost: Free of charge

Delivery area: East Malaysia
Estimated delivery time: 8-10 working days
Shipment cost: Free of charge

Delivery delays may occasionally occur especially during this MCO period.

 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped.

 

Damages

If your package was damaged during the delivery, please contact us with your order number and purchase details. Please send us a picture of the packaging materials and damaged goods to file your claim.

 


International Shipping Policy

We currently do not ship outside Malaysia.

 


Bulk & custom order Policy

ORDER processing & DELIVERY time

A minimum order quantity (MOQ) of 50 units is required if you would like to have your company logo printed on your message card. All bulk and custom orders are processed within 10-15 business days. The standard shipping times and delivery rates in the section above will be applicable after the order has been processed by our team.

 

BULK DISCOUNT

Enjoy a bulk order discount when you order more today.

  • 50 units and above – 5%
  • 100 units and above – 10%

Contact us at sales@holidaytourstravel.com to place your order today.